Help

Help Placing a Purchase Order 

Your question may be answered in our “Online Ordering Information” section – see “Quick Links” box on the right

If you still have a query please contact your local AbD Serotec Sales Office – see “Contact Us & Support” box on the right

Help with Credit Card Ordering

Your question may be answered in our “Online Ordering Information” section (see “Quick Links” box on the right). Alternatively, the following may be of assistance:

  • I’ve forgotten my username or password

Just complete the “Forgot Your Password” or “Forgot Your Username” process when you reach the credit card Log in screen for an automatic reminder to be sent to the email address you registered with

If you still have problems please contact ebusiness@abdserotec.com for support stating your institution, full address, and the email account you used to register with us

  • My credit card has been declined

There are a number of reasons why this may have occurred:

(a)  The address your credit card is registered at does not match the billing address you have entered during checkout. Please re-check

(b)  We do not accept your payment card. The credit cards we support are clearly listed in the checkout process

(c)  Your bank has declined our request for payment. You will need to contact your bank directly as we are not informed about the reason

  • Other credit card inquiries

Please contact ebusiness@abdserotec.com for support

Finding the Status of an Order

Please contact your local AbD Serotec Sales Office quoting your order details – see “Contact Us & Support” box on the right

Need Technical Support

Your question may be answered in our “Resources” tab. In there you will find Technical FAQs, recommended protocols, and additional support information

If you still have a query please telephone or email our Technical Support Team – see “Contact Us & Support” box on the right

All General Inquiries

Please contact your local AbD Serotec Sales Office – see “Contact Us & Support” box on the right